How can we help?

The fastest way to reach our team is by email. We answer every message personally and respond within one business day.

• Email: info@edukassolutions.com
• Response time: Within one business day, Monday through Friday, 9am–6pm PST
• Outside business hours: We acknowledge new messages on the next business day

Sending a few details up front saves a back-and-forth and gets you an answer faster.

• The project or product the question relates to
• A clear description of what you are seeing or what you need
• Screenshots, error messages, or short screen recordings if relevant
• The urgency level so we can prioritize correctly

If your question relates to a specific invoice, please include the invoice number from the Stripe email or hosted invoice page so our team can look it up immediately.

If you are working with us under a signed Statement of Work, your engagement has a dedicated communication channel — typically a shared Slack or Teams workspace, defined in your SOW. That channel is the fastest path for day-to-day project questions and is monitored throughout the engagement.

Email is still the right channel for billing questions, scope discussions, or anything you want recorded outside the project channel.

Invoices are delivered through Stripe. You will receive a hosted invoice link by email and can pay by card or bank transfer (US ACH where supported by Stripe).

For any billing question — disputed line items, payment method changes, receipt copies, tax documents — email info@edukassolutions.com and reference your Stripe invoice number. We respond to billing inquiries within one business day.

If you are an active engagement client and your SOW includes a production support clause, follow the escalation path defined in the SOW. That path takes precedence over this page for time-sensitive incidents.

For everyone else, send the issue to info@edukassolutions.com with “URGENT” in the subject line. We will respond as soon as the inbox is staffed on the next business day.

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